Front Desk Agent/Receptionist

The primary job of a Front Desk Agent is to assist guests check-in and out of accommodation facilities such as hotels and motels. They welcome and interact with guests and also resolve their complaints and concerns.

• Responsibilities:
  • Greet guests upon arrival.
  • Check guests in and out of the hotel.
  • Handle reservations and cancellations.
  • Address guest inquiries and complaints.
• Skills:
  • Strong communication and customer service skills.
  • Proficiency in hotel management software.
• General Skills Required Across Roles:
• Customer Service: The ability to provide a high level of service and hospitality.
• Communication: Clear and effective communication with guests, clients, and team members.
• Problem-Solving: Ability to handle and resolve issues promptly and efficiently.
• Flexibility: Willingness to work irregular hours, including weekends and holidays.
• Teamwork: Ability to work collaboratively with colleagues to achieve common goals.